Pets

Small pets are welcome in our suites, subject to the following conditions:

• The presence of any pet must be informed at the time of reservation.

• Access to the suite and respective floor must always be made through the service entrance and service elevator.

• Any damage caused by the pet to furniture, fixtures, guest room facilities, social areas, or service areas will be charged to the guest’s account in accordance with the established rate table.

• Pets are not permitted in the lobby, pool, restaurant, fitness center, or guest laundry areas.

• In the event of complaints from other guests, the owner will be notified. In case of recurrence, the hotel reserves the right to request the removal of the pet from the suite.

• Only one small pet is allowed per suite.

• A Pet Kit is available, including a pet bed, food bowl, wet food sachet, hygienic mat, chew bone, and waste bags.

• The use of the suite’s linens and towels for pets is not permitted. If such use is identified, an additional fee will be charged according to the size of the item and the possibility of recovery.

• Hotel staff are not authorized to walk pets. The Front Desk can provide a list of recommended professionals for this service.

• Pets that are not comfortable around unfamiliar people must wear a muzzle and remain on the balcony during housekeeping service.

• The presence of a pet requires the suite to be blocked for up to three days for sanitation procedures after departure. The sanitation process and the period during which the suite remains unavailable determine the pet fee, regardless of the length of stay. Please contact the Front Desk or Reservations Department for applicable rates.

• Please contact the Front Desk should you require recommendations for veterinarians or pet shops in the area.